Advancements in technology revolutionizing the way consumers behave are not something new to businesses. According to a report, a widely cited trend in 2020 that will continue in 2021 and beyond when it comes to appointment scheduling is the use of artificial intelligence (AI) like chatbots that can be implemented in customer service as well. AI poses as a direct line of communication between the problem and the solution, all while humanizing the relationship between businesses and their customers. With today’s capability to pair AI with online scheduling, automating administrative tasks to enhance the customer experience has skyrocketed. Notably, this trend has also made scheduling software essential for businesses in the wake of today’s COVID-19 crisis. It holds especially significant for the healthcare providers and other sectors that are at the forefront of this battle. For instance, the surge of ill patients, capacity fluctuations, and an ever-changing roster of doctors have put many hospitals and healthcare centres under immense pressure. As the focus is on saving lives, such centres are finding it extremely difficult to focus on their schedules and rosters.
In an effort to help companies nurture technology to get a more productive and engaging workforce, a panel of prominent CEOs, CIOs, CTOs, and analysts, along with the APAC CIO Outlook editorial board has cherry-picked the top Scheduling Software Solution Providers and puts forth a list of prime choices. In our selection process, we looked at the vendor’s capability to fulfil the need for cost-effective and flexible services that add value to the landscape.
We present to you APAC CIO Outlook’s “Top 10 Scheduling Software Solution Providers - 2020.”
